Effective Date: January 11, 2024
Welcome to boolsalts.com (“bool,” “we,” “our,” or “us”). We appreciate your trust in our products. Please read our Refunds and Returns Policy carefully before making a purchase.
1. Returns and Refunds Overview:
We want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help with returns and refunds. Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. Eligibility for Returns and Refunds:
To be eligible for a return, your item must be in a substantially similar condition to when you received it. It must also be returned with the box housing the sachets.
3. Initiating a Return:
To initiate a return, please contact us at contact@boolsalts.com with your order number and a short explanation of the reason for the return. Our team will guide you through the process.
4. Return Shipping:
Customers are responsible for the return shipping costs. Shipping costs are non-refundable.
5. Condition of Returned Items:
Returned items must be in the original packaging and in a substantially similar condition as you received them. Any item that has been significantly damaged, or tampered with for reasons not due to our error may not be eligible for a refund.
6. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.
7. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@boolsalts.com.
8. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@boolsalts.com for further instructions.
9. Contact Information:
If you have any questions about our Refunds and Returns Policy, please contact us at:
bool
contact@boolsalts.com
6 W 107th St, New York, United States of America
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Please check this page regularly for updates.